Longer RAY5 Upgraded 20W Laser Engraver Machine, Exclusive 3.5″ Touch Screen for DIY, Cutting Tool for Metal Coloring, Acrylic, Wood, Glass, Leather. Laser Class 2

Seems great so far!
This is my first laser engraver. The build quality is very good. They put thought into some small details which i find reassuring in regards to quality of the brand. If they went out of their way to include these small steps in production Im confident in the rest of it. Engraving is very easy with it. Im mostly trying to cut thin plywood and it seems to work well but Im still learning. I like it. I actually like the included gbrl software. It cuts files lightburn doesn’t read. It took a couple hours to set up, a couple hours to hook up to WiFi and software. A couple more hours and I was engraving my own files. No regrets.

Well pleased with this purchase!
This was easy to set up and it’s simple to operate, especially if you have used one before. The only issue I had is that some of the items weren’t clearly defined in the manual, but it was nothing that a good web search couldn’t fix! The air assist stem on mine was broken, but customer support quickly responded and replaced it. The laser itself is well constructed and operation is smooth and quiet. I’m very pleased with this purchase and would recommend it for anyone in the market.

Had to return
It’s not a bad laser, if you’re not familiar with lasers, that can be very difficult to use. When I got mine, it was missing a couple Bolts, on the stand, so of course I had to return it, I kind of went with a different brand. You definitely need to put some type of cover over it when you’re using it.

Rays5 20W stopped working in 3 months
I bought the machine at the end of September and started using it basically nonstop through February. When it dies, it dies. The laser would focus but when you told lightburn to start the project, the laser would stop. I tried several things. Cleaned it twice. Restarted and nothing. Shut it down and did it all over again the next day. I started calling their IT desk. Their site states US hours supported but no one would answer. I would leave a message. I called every day for 3 days and the same thing…leave a message. Everyone on their IT team must be named Ryan because Ryan started responding with very dumb questions. I provided videos and then he’d ask for videos. I would explain the issue and he would ask questions about things I had already provided an answer to. A WEEK LATER, after losing my cool he tells me the person who answers the phone is on vacation and then the dumb questions start all over. By this time, my engraving business has been DOWN FOR A WEEK! I broke down and bought another laser. Not the 20W after this ordeal. Finally, after two weeks of fighting with RYAN they send me a new 20W and then start calling my phone every day to discuss the issue because they know they are getting a bad review at this point.If the machine is only going to last 3 months, buy a different machine. Before the 3 month mark, the engraver worked fine. I was very happy with the results. All I can say is buy at your own risk.